Frequently asked questions
Buying, selling, fees, and shipping: the things people ask the most.
For buyers
- What is EvoMarket?
- EvoMarket is a curated marketplace for buying and selling trading card game (TCG) singles, powered by vetted local game stores and trusted online sellers across 12 games including Pokemon, Magic: The Gathering, Yu-Gi-Oh!, One Piece, Lorcana, and Star Wars Unlimited. Every order is backed by EvoMarket Safeguard buyer protection, and our fees are lower than the big marketplaces. It is a professionally sourced marketplace, not a peer-to-peer trading site, an auction house, or a deck builder, and we list raw, ungraded singles only, not graded slabs.
- How does the Cart Optimizer save me money?
- Shipping is a flat per-seller fee based on that seller's order value: $1.49 up to $20, $6 up to $250, and $10 above $250. Because every seller you buy from adds another shipping fee, a cart spread across three sellers pays three fees. The Cart Optimizer checks every active listing for your wantlist and finds the combination that minimizes item subtotal + per-seller shipping, often by consolidating your order into fewer sellers rather than buying the absolute cheapest copy of every card.
- Do you sell graded cards (PSA, BGS, CGC)?
- No. EvoMarket is a raw-singles marketplace. We don't list, ship, or accept slabbed/graded cards. Every listing is an ungraded card rated by the seller using the standard NM / LP / MP / HP / DMG condition scale. If you're shopping for graded inventory, it's outside our scope.
- What conditions can I buy in?
- Every listing is rated NM / LP / MP / HP / DMG by the seller. The browse filter lets you scope to a minimum condition, and the optimizer accepts an 'acceptable condition' tolerance per card so you can trade condition for price. See our card-condition guide for what each tier looks like.
- How long does shipping take?
- Sellers ship within 2 business days of payment. Orders of $20 or more ship with tracking, which appears on your order page when the seller marks the shipment as shipped. Orders under $20 usually ship as a stamped plain envelope (the standard for single cards), so they may not include tracking; every order is still covered by EvoMarket Safeguard either way.
- What if a card arrives damaged?
- Reach out to support@evolvedmarket.com within 7 days of delivery with photos. We'll work with the seller to make it right, usually a partial refund or a replacement from their stock.
For sellers
- What does EvoMarket charge?
- 10% of the item price plus shipping, plus a flat $0.30 per shipment. That's it. No listing fees, no buyer-side platform fee, no payment processing markup, and never any fee on sales tax. You see exactly what you'll net before listing.
- Can I list graded / slabbed cards?
- Not at this time. EvoMarket is a raw-singles marketplace. We don't accept PSA / BGS / CGC slabs or any other graded inventory. Stick to ungraded cards rated on the standard NM / LP / MP / HP / DMG scale.
- How fast do I get paid?
- Payouts release after the buyer's order is confirmed delivered, plus a short hold: 7 days for orders under $500, 14 days for orders $500 and up. The hold window funds buyer protection on lost or damaged shipments. You can see the exact release date for every pending payout on your seller dashboard before you even buy the label, and money goes through Stripe Connect straight to your linked bank.
- Can I sync my existing inventory from Shopify?
- Yes. Connect once on the Integrations page and your inventory flows in. Stock changes propagate automatically.
- What if I'm away and can't ship for a while?
- Pause your store. The 'Pause all listings' button on your seller dashboard hides every listing from buyers at once, and one click restores exactly what was live when you get back. Pausing never counts against you; shipping late does. Orders placed before you paused still need to ship on time.
Don’t see your question? Email support@evolvedmarket.com and we’ll add it.